but that's not what we heard in some hard-hit areas of new york city where storm victims claim the country's preeminent disaster relief organization has been missing in action. here's nbc's senior investigative correspondent lisa myers. >> reporter: two weeks after sandy hit, residents of breezy point, new york, still wonder if more help will ever arrive. >> we haven't seen red cross at all. red cross hasn't offered any assistance up until yesterday. >> reporter: carrie lynn allen says she's donated to the red cross before and is very disappointed. >> they take people's hardworking money to assist people. and then when push comes to shove, they don't assist. >> reporter: her neighbors also wonder what happened. >> the red cross, you know, they're normally a wonderful organization, and it's just that they're not here. >> reporter: ann marie willis coordinates volunteers in the community and rates the red cross performance here poor. >> they need help with everything from housing to just hold them, say you're going to be okay. you'll get through this. we need everything. and i know the red cro